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Operations

Cash cycle: the lever owners ignore

Ric Wilson ·

Profit is an opinion. Cash is a fact.

You can have a brilliant month on paper and still lie awake worrying about payroll. Plenty of profitable businesses go under. They were making money. The money just arrived too late to be any use.

The cash cycle is the gap between spending money to do the work and getting paid for it. Buy the stock, pay the staff, deliver the job, send the invoice, wait, chase, wait some more, finally get paid. Every day in that gap is a day you're funding your customers out of your own pocket.

Most owners obsess over sales and margin. Very few can tell me how long their cash is trapped in that cycle. It's the lever sitting right there, and almost nobody pulls it.

Where your money is actually stuck

Your cash gets trapped in three places. Look hard at each one.

  • Stock sitting on shelves. Every item you've bought and not sold is your money, frozen, gathering dust instead of interest.
  • Invoices you've sent but not collected. The work's done, the customer's happy, and your cash is sitting in their bank account instead of yours.
  • Work in progress. Jobs you've started, paid for, and not yet billed. Money spent, nothing coming back yet.

Now the other side. The one thing working in your favour is how long you take to pay your own suppliers. Stretch that sensibly and you fund the business with their money instead of yours.

Add it up and you get your cash cycle. For a lot of businesses it's months long and nobody's ever measured it.

Every extra day in your cash cycle is a day you lend your customers money for free. Would you actually choose to do that?

Why owners ignore it

Because it's invisible. Sales you can see. Profit shows up on a statement. But the cash cycle hides inside the plumbing of the business, spread across stock, invoicing and payment terms. No single report screams about it.

And fixing it isn't exciting. Nobody gets a buzz from tightening payment terms or clearing slow stock. It's not a new customer or a big win. It's discipline, applied every day, in the boring corners of the operation.

So it gets ignored. Meanwhile the owner takes on debt or ploughs their own money back in to cover a gap that better habits would have closed for nothing.

The free money nobody claims

Here's what makes this the best lever in the business. Fixing your cash cycle doesn't cost you a penny. You're not spending. You're just stopping your own money getting stuck.

Collect a week faster. Hold less dead stock. Bill the day the job's done instead of the end of the month. Each of those releases cash that was already yours. Money you can use to fund an acquisition, hire the layer above you, or just stop lying awake.

Compare that to the alternative. Winning new sales to generate the same cash costs you marketing, effort and margin. Freeing trapped cash costs you a bit of discipline. One of those is obviously the better deal, and it's the one owners skip.

You can't fix what you can't see

The reason most owners never pull this lever comes back to visibility. If it takes three days and a spreadsheet to work out who owes you what, you're never going to manage it tightly. You'll deal with cash when it becomes a crisis, and by then you're reacting, not steering.

This is where having one clear view of the business pays off in hard cash, not theory. When you can see, today, what's owed, what's overdue, what stock is dead and what's about to run out, you can act while it still matters. The businesses that run cash well can see it clearly, so they manage it.

What a buyer sees

When you go to sell, cash discipline shows up loud. A business that runs a tight cash cycle needs less money to keep the wheels turning. That means it throws off more free cash, and free cash is exactly what a buyer is paying for.

A sloppy cash cycle does the opposite. It ties up capital, hides risk, and tells a buyer that the moment they own it they'll have to feed it working capital just to stand still. That fear comes off the price, quietly, the same way every operational weakness does.

Two businesses, same profit. The one that collects fast and holds lean is worth more. Every time.

Start by measuring it

You can't manage a number you've never looked at. So find yours. How long, on average, from spending money to getting it back? Most owners have never worked it out, and the figure usually shocks them.

Once you can see it, you can shorten it, and shortening it hands you cash you already earned.

If your reporting can't tell you where your money's trapped right now, that's the first thing to fix, and it's exactly what a strategy call is for. We map where cash gets stuck in your business and what it'd take to get it moving. It's the cheapest funding you'll ever find, because it's money you already own.